1. Introduction

At Offer Dekho, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help with our Return & Refund Policy. Please read the policy carefully to understand the conditions for returns and refunds.

2. Eligibility for Returns

Products and services purchased from Offer Dekho may be eligible for return under the following conditions:

• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 5 days from the date of delivery.
• Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Perishable goods such as food, flowers, or items with limited shelf life.
• Services once availed or consumed.
• Personalized or custom-made items.
• Digital products and software once downloaded.

4. Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer support team at offerdekho@gmail.com or call us at 9879465465.
2. Provide details about the product, reason for return, and proof of purchase.
3. Our team will guide you through the process and provide a return authorization, if applicable.
4. Ship the product back to the address provided by our team. Please ensure it is securely packaged to prevent damage during transit.

5. Shipping Costs

Customers are responsible for the shipping costs of returning an item unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.

6. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 5 business days.

Refunds may not include shipping fees or other associated charges.

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account or payment method for processing delays.
• Contact your bank or payment provider for updates.
• If you’ve done all of this and still have not received your refund, please contact us at offerdekho@gmail.com.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our customer support team for assistance.

9. Cancellations

Orders can only be canceled before they are processed for shipping or delivery. If your order has already been shipped, it will be treated as a return.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

• Phone: 9879465465
• Email: offerdekho@gmail.com